PRIVACY POLICY.

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Dear User, thank you for choosing the games of Ten Square Games.

This Privacy Policy (“Privacy Policy”) explains how we process your personal data, with whom we share it, and how long the data will be stored. You will also learn what rights you have and how you can exercise them.

This Privacy Policy applies to electronic services provided by Ten Square Games S.A. with its registered seat in Wrocław and its subsidiary Play Cool Zombie Sport Games sp. z o.o., (collectively referred to as “Ten Square Games” or “we”) in the form of mobile games, available online on our websites or on third-party websites such as Facebook, in the form of mobile applications (“Services”).

Please read the Privacy Policy and the enclosed Terms of Service.

I. WHO DO YOU SHARE YOUR DATA WITH? MEET THE PERSONAL DATA CONTROLLER

The controller of your personal data is:

  • For Services provided by Ten Square Games S.A.:
    Controller’s name: Ten Square Games S.A. 
    Address: Traugutta 45, 50-416 Wrocław, Polska
  • For Services provided by Play Cool Zombie Sport Games sp. z o. o.: 
    Controller’s name: Play Cool Zombie Sport Games sp. z o.o. 
    Address: Traugutta 45, 50-416 Wrocław, Polska

Depending on which entity provides the Services (in most cases it is the provider or creator of a given game), conducts marketing activities, organizes contests, or is the one you contact – each company acts as an independent controller of your personal data and independently determines the purposes and means of processing personal data.

II. CONTACT US

Contact us, and we will do our best to give you a satisfactory reply. You can do this in three ways:

  • through the communication channels available on our main website: www.tensquaregames.com (“Contact” tab) or within our Services through your account (“Settings” > “Support” or similar options);
  • by letter sent to the address of one of the companies provided in point I of the Privacy Policy;
  • by email: administracja@tensquaregames.com.

III. DATA PROTECTION OFFICER

Ten Square Games S.A. has appointed a Data Protection Officer. You can contact them if you want to ask any questions regarding the processing of personal data.

Personal Data Controller
Ten Square Games S.A
Traugutta 45, 50-416 Wrocław, Poland
dpo@tensquaregames.com

1. USING OUR GAMES (SERVICES)

A. PURPOSE OF PROCESSING

If you use our Services, we may process your personal data for the purpose of:

  • performing the contract to which you are a party (the contract concluded by accepting the Terms of Service), including enabling you to use the game, creating and managing your user account, as well as processing and verifying payments,
  • ensuring the functionality of the game, including user account support, enabling contact with other players, updating your player profile, tracking gameplay progress and saving the game,
  • fulfilling legal obligations, in particular those related to payments and handling reports of irregularities,
  • developing and improving the Services and User experience, including introducing technical and functional enhancements, testing new features, optimizing gameplay, and tailoring the Services to players’ expectations and needs,
  • improving the quality and security of the Services, including sending updates, security alerts, and other technical support messages, preventing attacks on systems, creating and analyzing system logs to ensure safety, stability, and proper functioning of the Services, detecting errors, preventing abuse, and resolving technical issues,
  • conducting surveys,
  • establishing, pursuing, or defending against claims.

B. LEGAL BASIS

The legal basis for processing your personal data is:

  • the necessity for the performance of the contract or taking steps at your request prior to concluding the contract (Article 6(1)(b) of the GDPR), or
  • compliance with legal obligations to which we are subject (Article 6(1)(c) of the GDPR), or
  • our legitimate interest (Article 6(1)(f) of the GDPR), consisting of the need to develop and improve our Services, enhance their quality, protect our systems by ensuring stability and security, provide a reliable gaming experience, prevent unlawful activities, and ensure our legal protection, or
  • your consent (Article 6(1)(a) of the GDPR) – for the purpose of conducting surveys, as well as where required by law (e.g., sending PUSH notifications).

C. SCOPE OF DATA

We may process the following personal data:

  • identification data, including name and surname, username, user ID,
  • system data, including internet protocol, IP address, device type, operating system name, version and language, date and time of access, amount of data transferred, duration and frequency of use, device identifier and application usage data, language settings, session ID, platform type, button clicks, crash and error reports,
  • game-related data, including gameplay progress, achievements, type, and quantity of virtual items and in-game resources, balance of virtual currency, in-game behavior patterns, account status,
  • interaction information, including timestamps or chat content,
  • other information provided to us, e.g., in the survey.

2. CONTACT WITH US

A. PURPOSE OF PROCESSING

If you contact us through the available communication channels, we may process your personal data for the purpose of responding to any questions or requests you submit, conducting further correspondence in this regard, and defending against potential claims.

B. LEGAL BASIS

The legal basis for processing your personal data is our legitimate interest (Article 6(1)(f) of the GDPR), consisting of the need to ensure efficient communication with us and to provide us with legal protection.

C. SCOPE OF DATA

We may process the following personal data:

  • identification data, including user ID, name and surname, nickname,
  • contact data, including email address,
  • other data provided in the course of correspondence.

3. USING OUR WEBSITE

A. PURPOSE OF PROCESSING

If you use our website, we may process your personal data in order to ensure the functionality and security of the website, perform statistical, marketing, and advertising activities, and defend against potential claims.

B. LEGAL BASIS

The legal basis for processing your personal data is the Controller’s legitimate interest (Article 6(1)(f) of the GDPR), consisting of ensuring the functionality and security of the website, carrying out statistical, analytical, and advertising purposes, as well as the Controller’s legal protection.

C. SCOPE OF DATA

We may process personal data such as your IP address or other identifiers and information collected through cookies or similar technologies.

4. USING OUR MARKETING ACTIVITIES, INCLUDING THE NEWSLETTER

A. PURPOSE OF PROCESSING

If you use our marketing activities, including the newsletter, we may process your personal data for the purpose of:

  • conducting marketing activities, including those based on profiling, such as presenting Users with other Ten Square Games titles that may interest them and displaying personalized marketing content,
  • statistical and analytical purposes,
  • establishing, pursuing, or defending against claims.

The newsletter subscription process is based on a double opt-in mechanism and requires providing an email address in the subscription form, followed by confirming the subscription by clicking a link in the verification email sent to the address provided in the form. You can unsubscribe from the newsletter at any time. Each newsletter message contains a link that allows you to withdraw your subscription.

B. LEGAL BASIS

The legal basis for processing your personal data is:

  • our legitimate interest (Article 6(1)(f) of the GDPR), consisting of direct marketing, conducting analyses and statistics to tailor content and services to newsletter recipients, and ensuring legal protection, or
  • your consent (Article 6(1)(a) of the GDPR) – where required by law (e.g., PUSH notifications).

C. SCOPE OF DATA

We may process the following personal data:

  • identification data, including name,
  • contact data, including email address,
  • other data obtained in connection with marketing activities.

D. JOINT CONTROLLERS

Notwithstanding the above, to the extent that we use technologies provided by Meta Platforms Ireland Limited (e.g. Meta Pixel), we act as joint controllers of personal data together with this entity with regard to processing for statistical and analytical purposes. Please note that we do not have full control over the personal data processing operations carried out by Meta Platforms in this respect. Detailed information on how Meta Platforms processes personal data, as well as on how data subjects may exercise their rights in relation to Meta Platforms, is available at: https://www.facebook.com/privacy/policy/. An excerpt of the joint controller arrangement is available at: https://www.facebook.com/legal/controller_addendum.

The technology provider may also act as an independent controller of personal data in certain cases.

Partner: Meta Platforms Ireland Limited (Merrion Road, Dublin 4, D04 X2K5, Ireland).

5. PARTICIPATING IN CONTESTS OR PROMOTIONAL CAMPAIGNS

A. PURPOSE OF PROCESSING

If you participate in our contest, we may process your personal data for the purpose of:

  • conducting and organizing contests or promotional campaigns, including selecting winners and awarding prizes,
  • fulfilling legal obligations,
  • establishing, pursuing, or defending against claims.

B. LEGAL BASIS

The legal basis for processing your personal data is:

  • our legitimate interest (Article 6(1)(f) of the GDPR), consisting of conducting and organizing the contest or promotional campaign and ensuring our legal protection, or
  • the necessity to fulfill legal obligations (Article 6(1)(c) of the GDPR).

C. SCOPE OF DATA

We may process the following personal data:

  • identification data, including name and surname,
  • contact data, including email address,
  • other data collected in connection with organizing the contest.

V. HOW LONG DO WE STORE YOUR PERSONAL DATA?

The storage time of your personal data depends on the purpose for which we collected them:

  1. When using our Services – your personal data may be processed for as long as it is necessary to provide our Services to you.
  2. When contacting us – your personal data may be processed for the period necessary to respond and to conduct further correspondence on the matter.
  3. When using our website – your personal data may be stored for the period necessary to ensure the website’s functionality.
  4. For marketing activities – your personal data may be processed for the duration of the marketing activities, and in the case of marketing conducted via electronic means, until you withdraw your consent to receive commercial information, depending on which event occurs first.
  5. When participating in contests or promotional campaigns – your personal data may be processed for the period necessary to carry out the contest or promotional campaign, including awarding prizes.
  6. For personal data processed on the basis of our legitimate interest – your personal data may also be stored for the duration of our legitimate interests in the processing or until an effective objection is submitted.
  7. For personal data processed on the basis of your consent – your personal data will be processed until the purpose of the processing has been achieved, unless you withdraw your consent earlier.

Additionally, in all cases, personal data may be processed for the period resulting from legal obligations or until any potential claims expire. Personal data may be processed for various periods — in each case, the longest applicable retention period will apply.

You may delete your game account at any time. In such a case, we shall delete your personal data, except for data that we are required to store by law or to protect our legitimate interests in determining, pursuing, and defending against claims.

VI. WHO DO WE SHARE YOUR PERSONAL DATA WITH?

Your personal data is not disclosed, except for the situations specified below:

  1. PARTNERS CONTRACTED BY TEN SQUARE GAMES
    Ten Square Games uses the services of its partners. Our partners may be in particular marketing agencies and other entities supporting us in our marketing activities, external IT service providers (including the providers of IT systems), entities supporting us in handling correspondence, entities providing us with consulting, advisory, and auditing services as well as entities providing us with legal, tax or accounting support, entities providing postal or delivery services, operators of online payment platforms, entities cooperating with us in the field of sales.

    Our Services include third-party features such as social media tools, APIs or SDKs, and in-game advertising. These partners may have access to your personal data. When these entities process personal information, they do so in accordance with their own privacy policies and principles. We encourage you to read these documents to learn more about their practices regarding the processing of personal data:
  2. OTHER ENTITIES
    We may share information relating to the users of our products as a consequence of any merger, sale of our assets, financing, or acquisition of our business, in whole or in part, by another company. You shall be notified by email and/or within the Service of any changes in the ownership or changes of persons using your personal data.

In addition, your information may be shared in connection with your use of community features (such as forums and chats) that are key elements of our games. When you use these features, other users may, for instance, see your profile data, and in-game activity data and read your posts. 

Information shared by you also becomes publicly available – this means that not only may we collect and use the information shared by you, but also, in some cases, the information may be collected and used by other persons having access to such information without your knowledge. It is entirely up to you what you share with other users. Ten Square Games does not share your data with other users.

VII. TRANSFERS OF PERSONAL DATA OUTSIDE THE EEA COUNTRIES

Due to the global nature of our Services and in order to provide you with the best experience, your personal data may be transferred to various countries, including countries outside the European Economic Area (“EEA”). As different countries may have different data protection laws than your country, we take steps to provide appropriate safeguards to protect the data we were provided with.

Appropriate safeguards include, in particular:

  1. decisions of the European Commission stating the appropriate level of protection of personal data in a given country,
  2. standard contractual clauses approved by the European Commission. 

If necessary, in order to increase the security of personal data, we use additional supplementary measures, such as encryption, to ensure that the transfer of personal data to a country outside the EEA is secure.

We inform you that at any time you have the option to receive a copy of the security measures we use in the form of an appropriate document, by contacting us (contact details provided in point II above).

VIII. VIII. YOUR RIGHTS

In connection with the processing of your data by Ten Square Games, you have the right to:

  1. demand access to your personal data, including obtaining a copy (Article 15 GDPR);
  2. demand the rectification of your personal data (Article 16 GDPR);
  3. demand the erasure of your personal data (Article 17 GDPR);
  4. demand the restriction of your personal data processing (Article 18 GDPR);
  5. demand the transfer of your personal data (Article 20 GDPR);
  6. object to the processing of your personal data (Article 21 GDPR).

If we process your personal data based on your consent, you have the right to withdraw your consent at any time, which, however, shall not affect the lawfulness of processing based on your consent before its withdrawal. In the event of withdrawal of your consent to the processing of certain data, you may not be able to use the full functionality of the Services.

It may happen that deleting all your data may be technically impossible if these data are linked to your account(s) on other websites, in particular on social networking sites and mobile platform operators.

The execution of certain of your rights may be limited by the provisions of law or the controller’s legitimate interests.

If you believe that your rights or the rules for the processing of personal data have been violated by Ten Square Games, you have the right to file a complaint with the competent supervisory authority. The default authority for such a complaint is the President of the Personal Data Protection Office (https://uodo.gov.pl/en), but such a complaint may also be submitted to any other personal data protection authority in one of the Member States of the European Union.

IX. OBLIGATION TO PROVIDE PERSONAL DATA

Providing us with your personal data is a condition for concluding a contract for Services. Obviously, you may decide not to provide us with any data, but then you will have no possibility to use your games. Providing us with personal data may also be necessary, e.g., to carry out the payment process in the game – failure to provide them will prevent the purchase.

X. COLLECTING DATA ABOUT USERS THROUGH INDIRECT MEANS

If you create or log in to your account using a third-party platform and when you choose to link a third-party tool (e.g., Facebook, Messenger, or Google) to our Services, or when you use the Services (in particular, by playing our games) through any third-party applications, we may come into possession of some of your data that will be provided to us by the provider of the aforementioned third-party applications. The information we obtain depends on the Services you use (this applies, in particular, to the game you play), the third-party applications you use, your privacy settings and, if applicable, the privacy settings of your friends in third-party applications. We may collect and store some or all of the following information from the provider of the third-party application:

  1. name and surname;
  2. profile picture, your user ID (Facebook ID), which may be associated with your publicly available information (profile picture);
  3. your friends’ list and other publicly available data;
  4. email address provided in the respective application belonging to a third party;
  5. your location and the location of the devices on which you use our Services;
  6. gender;
  7. age;
  8. information regarding other activities undertaken through or in third-party applications;
  9. other publicly available data made available in applications belonging to third parties.

We also collect the data regarding your purchases. If you make any payments, our payment partners collect the billing and payment information necessary to process fees. These data may include your mailing address, your email address, and financial data. Our payment partners do not share with us your financial information, such as credit card numbers, but they may share with us non-financial data relating to your purchases, such as your name, surname and purchased items.

If you play our games connected with third-party apps or their platforms (such as Facebook, Apple, or Google), all purchases made by you will be processed by the respective third-party application and will be subject to the terms of service and privacy policy of the respective third party. Ten Square Games does not come into possession of your financial data related to the above-mentioned purchases, but may obtain access to your non-financial information related to the purchases made by you, such as your name and surname and the items purchased by you. The type of information we receive depends on the game you play and the third-party application.

XI. PROFILING

When you use our Services, we collect data about your interactions with the Services and other users in the game through server logs. In order to display personalized advertisements, tailored to your preferences or needs, ensure the security of our Services, and analyze and monitor your use of our Services for such purposes as, for example, improving our games, we may automatically profile and segment all data collected about you  (the information provided by you may be linked to your layer ID, IP address or device ID). We may also undertake marketing activities related to addressing our personalized offers and benefits to you. We prepare them by analyzing your behavior and, based on them, we undertake activities, e.g., regarding the offer content and/or whether to submit a given (special) offer to you or not. The legal basis for such processing of personal data is the contract for Services between us and you (execution of the contract) and our legitimate interests.

If the data processing (profiling) is based on our legitimate interests, you have the right to object to such data processing at any time due to your particular situation. In such a case, Ten Square Games is not entitled to process (profile) your data, unless it demonstrates compelling and justified grounds for their processing that override your interests, rights, and freedoms, or when the processing is necessary to establish, perform or defend against legal claims.

If we use the user’s data to profile them for direct marketing purposes, the user has the unconditional right to object to such processing at any time. In such a case, the user’s personal data will no longer be processed for such purposes, regardless of our interests, rights, and freedoms.

XII. PUSH NOTIFICATIONS IN OUR GAMES

We may send push notifications through our games in order to inform users about game updates and new records, as well as to send other notifications related to the Services that may be significant to you. You may at any time resign from receiving such notifications by disabling them on your device using the settings.

XIII. DATA SECURITY

In order to ensure a safe gaming environment, we continuously develop and implement administrative, technical, and physical security measures to protect your data from unauthorized access, loss, misuse, and alteration.

However, it should be noted that none of these measures guarantees the full security of the data provided to us. No server, communications network, or data transmission technology over the Internet is 100% secure. Providing us with the data is your decision. If you make such a decision, you accept the risk associated with it.

XIV. AGE RESTRICTIONS

Our Services are not intended for persons under the age of 18. We neither knowingly collect nor strive for the personal data of persons under the age of 18. We also don’t knowingly target advertising and present target-based ads or knowingly allow persons under the age of 18 to use our Services. If you are under the age of 18, we ask you not to send us any personal data, including name and surname, address, phone number, or e-mail address. No person under the age of 18 may provide us with any personal data. If we become aware that we have collected any personal data of a person under the age of 18, we will delete these data as soon as possible. In case of suspicion that we may possess any data provided to us by or relating to a child under the age of 18, please contact us.

XV. INTERNET STORAGE TECHNOLOGIES/ MOBILE IDENTIFIERS

We use Internet storage technologies in our games, including mobile identifiers, in order to:

  • enable the use of games and their functionalities,
  • ensure their safety,
  • improve the quality of games,
  • conduct analytical activities enabling us to improve our games,
  • conduct marketing activities,
  • send PUSH notifications to the users,
  • provide the users with the possibility to communicate with each other,
  • carrying out the transactions.

Using online storage technologies is a common practice of mobile game providers. You don’t need to worry about your device’s security – technologies used by us have no negative impact on devices. Moreover, we don’t use technologies, the aim of which is to obtain from you more data than those necessary to provide our services.

You can write to us at any time to learn more about the technologies we use in our games.

XVI. UPDATES

We may update this Privacy Policy by posting its new versions on the website and in the relevant games. If we make any material modifications, we shall inform you about this fact by notification in the Service before the modification comes into force. Further use of the Service after the modifications become effective will be subject to the updated Privacy Policy. 

In case of any discrepancy between the Polish text of this policy and any translation, the Polish text shall prevail.

Last update: 01.08.2026